#AWAKEN INTELLIGENCE SOFTWARE#
To find out more about the solution, please visit Awaken Intelligence or Genesys AppFoundry.Īwaken Intelligence are pioneers of innovative, flexible software helping their customers see the complete picture for their contact center. Awaken Scripting is available on Genesys Cloud and all Genesys Engage platforms. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation. We're really excited to continue to develop our partnership with Genesys."Īwaken Scripting is now available with Genesys Cloud ™, an all-in-one solution and the world's leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees. Advanced scripting services are a key part of modern call center infrastructure. Simon Black, CEO of Awaken Intelligence, said, "This is a real step forward for Genesys customers and the experience they provide clients through their contact centers. Agents can handle all their interactions in one unified, customizable desktop. From simple single-page forms to more dynamic and complex scripts, Awaken Scripting links multiple systems together, providing a single interface point, meaning any process can be followed easily regardless of where information is housed. Awaken Scripting effectively manages and influences the customer journey, supporting each agent by instantly providing the right information at the right time. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.Īwaken Scripting makes it easy for Genesys customers to use their integrated application seamlessly in normal, day-to-day contact center processes. and LONDON, J/PRNewswire/ - Awaken Intelligence, the contact center scripting and analytics leader, announces its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, is now available on Genesys AppFoundry, the industry's largest dedicated marketplace focused on customer experience solutions. Awaken Scripting is available on Genesys Cloud and all Genesys Engage platforms.DALY CITY, Calif. Genesys Cloud is flexible, scalable, and built for rapid innovation with its robust feature set and open APIs. We're really excited to continue to develop our partnership with Genesys."Īwaken Scripting is now available with Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees.
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The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.ĭaly City, CA and London, UK: Awaken Intelligence, the contact center scripting and analytics leader, announced its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, is now available on Genesys AppFoundry, the industry's largest dedicated marketplace focused on customer experience solutions.Īwaken Scripting makes it easy for Genesys customers to use their integrated application seamlessly in normal, day-to-day contact center processes.